Privacy Policy
Last Updated: May 19, 2025
1. Introduction
CosmoVue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CosmoVue. This Privacy Policy applies to our website at cosmovue.com and our AI-powered video interviewing platform (collectively, the "Services").
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect your name, email address, password, and company information.
- Profile Information: Information you provide in your user profile, such as your photo, job title, and professional background.
- Interview Data: Information collected during the interview process, including video recordings, audio transcripts, and responses to interview questions.
- Payment Information: If you purchase a paid subscription, we collect billing details, but full payment information is processed by our secure payment providers.
- Communications: Information you provide when you contact us for support or communicate with us.
2.2 Information We Collect Automatically
- Usage Data: Information about how you use our Services, including log data, device information, and time spent.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about how you interact with our Services. Please refer to our Cookie Policy for more details.
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our Services
- To process and complete transactions
- To send you technical notices, updates, and administrative messages
- To respond to your comments, questions, and provide customer service
- To monitor and analyze trends, usage, and activities in connection with our Services
- To personalize your experience and provide content and features that match your profile and interests
- To secure our Services and protect against fraudulent or illegal activity
4. How We Share Your Information
We may share your information in the following circumstances:
- With your employer: If you are using our Services through your employer, we may share your information with your employer.
- With service providers: We share information with third-party service providers who need access to your information to provide services to us, such as hosting, data analytics, and payment processing.
- For legal reasons: We may share information if required by law, to protect rights and safety, or in connection with a merger, sale, or acquisition.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to correct or update your personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing
- The right to data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@cosmogence.com
Address: 325-1207 Douglas St, Victoria, BC V8W 2E7